Job Details

General Statement of Duties

The Receptionist provides front desk coverage, customer service, and general clerical support to the organization. This position serves as the first point of contact for visitors, residents, patients, and staff, supporting administrative and operational functions while maintaining a safe, organized, and welcoming environment.

Major Duties and Responsibilities

• Monitor and manage patient and resident traffic flow to and from the residential unit and lobby during treatment hours.
• Greet all visitors, ensure proper check-in procedures are followed, verify visitors against the approved visitor list, and notify staff of visitor arrivals.
• Maintain the visitor badging system, ensuring all guests are properly checked in, issued badges, and accounted for in compliance with security and safety protocols.
• Answer front desk phones and voicemails, route calls to appropriate staff, and ensure messages are communicated accurately and promptly.
• Provide tours of the facility to unscheduled potential patients and families as needed.
• Complete resident documentation as assigned, ensuring accuracy, confidentiality, and adherence to organizational policies.
• Assist with facilitating incoming and outgoing residents, maintaining and monitoring out-on-pass schedules, and communicating resident movement to appropriate staff.
• Ensure daily census updates are completed accurately and provided to oncoming shifts and shift leaders to support continuity of care and operations.
• Ensure patient transportation packets are complete, accurate, and prepared for the oncoming shift to support timely and coordinated patient transport.
• Help ensure patient satisfaction by providing courteous, professional service and addressing concerns as they arise.
• Assess complaints or concerns presented at the front desk and promptly escalate issues to leadership or appropriate staff for resolution.
• Perform basic clerical duties including typing, copying, filing, data entry, proofreading, and organizing treatment and administrative areas.
• Operate computers and office equipment to enter and retrieve data, prepare correspondence, reports, and forms.
• Provide administrative support to leadership, clinicians, and staff, including assisting walk-in applicants.
• Perform additional duties as assigned by the Program Director, Clinicians, or Administrative Assistant.

• Minimum of three (3) to five (5) years of customer service experience required.
• At least two (2) years of general office or clerical experience, preferably in a medical, behavioral health, or residential treatment setting.
• Healthcare clerical experience is a plus.

• Strong customer service and interpersonal communication skills
• Ability to assess concerns and escalate issues appropriately
• Attention to detail and accuracy in documentation
• Typing and data entry
• Filing and document management
• Scheduling and organization
• Answering multi-line phones
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Twisting
• Lifting/Carrying
• Pushing/Pulling
• Climbing (ascending/descending)
• Bending/Stooping
• Frequent or extended use of back muscles

• Standing/Walking
• Sitting
• Frequent or extended use of arm and leg muscles

• 21-30 pounds
• 31-40 pounds
• 41-50 pounds
• 51 pounds or more

• 11-20 pounds

• 2-10 pounds

• Working in hot, cold, wet surrounds

• Working outdoors
• Working with or near chemicals
• Working near radiation sources
• Potential exposure to communicable diseases
• Working with hazardous waste materials

• Utilizing essential upgraded or adaptive equipment as industry standards require
• Using hand tools
• Potential for cuts and bruises
• Operating vehicle

• Ability to express or exchange ideas

• Ability to understand communication of others with or without adaptive devices.
• Obtaining impressions through the eyes of the shape, size, distance, motion, color, or other characteristics of objects with or without adaptive devices. The major visual functions are:

• Acuity, far - clarity of vision at 20 feet or more.

• Acuity, near - clarity of vision at 20 inches or less.
• Depth perception - three-dimensional vision. The ability to judge distance and space relationships to see objects where and as they are.
• Field of vision - the area that can be seen up and down or to the right or left while the eyes are fixed on a given point.
• Accommodation - adjustment of the lens of the eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from the eye.
• Color vision - the ability to identify and distinguish colors.

• Regular Attendance
• Punctuality
• Ability to do Math
• Literate