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Job Details

Customer Service/Supply Chain Manager

  2026-01-09     Resource Erectors     Houston,TX  
Description:

SUMMARY:

The Inside Sales Manager is responsible for building relationships, executing customer orders, and maintaining customer relationships through a detailed understanding of logistic costs and operational analysis. The ideal candidate will be an organized self-starter with the ability to address complex problems and contribute to the company's overall success.

COMPENSATION: $100,000 base salary: 10% annual target bonus plus $2,000 monthly commission potential: comprehensive benefits: and more.

RESPONSIBILITIES:

  • Customer Relationship Management:
    • Follow up with customers on existing orders and initiate new orders.
    • Build and maintain strong customer relationships.
  • Collaboration with Operations:
    • Work directly with the plant team to execute customer allocations and communicate product flow to customers.
  • Production & Logistics Coordination:
    • Collaborate with plants and external partners to understand capacity by location and production variations to create effective weekly and monthly plans.
  • Order Management:
    • Ensure timely execution of purchase orders and clearly communicate customer requirements and deadlines to stakeholders.
  • Pricing Strategy:
    • Develop an understanding of freight advantages, applicable costs, and market pricing to drive a strong pricing strategy that increases profitability.
  • Forecast Management:
    • Analyze forecast data, recommend adjustments based on demand and market trends, and communicate fulfillment requirements to logistics providers.
  • Market Expansion:
    • Actively grow and develop non-contract sales relationships to strengthen the company's position in the spot market.
  • Business Analysis:
    • Support business decision-making with financial analysis, problem diagnosis, and operations analysis.
REQUIREMENTS:
  • Bachelor's degree in Business or Supply Chain Management, preferred
  • 2 to 3 years of supply chain and/or category experience, preferred
Knowledge, Skills, and Abilities:
  • Relationship Building: Exceptional ability to build relationships with internal teams and external customers.
  • Detail-Oriented: Ability to manage multiple projects efficiently in a fast-paced and dynamic environment.
  • Strategic Alignment: Skill in aligning strategies with business plans and executing them effectively.
  • Motivation and Initiative: Self-motivated and capable of working off hours when necessary.
  • Organizational Skills: Strong time and task management, along with a sense of urgency.
  • Analytical Skills: Strong ability to analyze data and provide actionable insights.
  • Communication Skills: Excellent written, verbal, and presentation skills.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with ERP systems.
  • Interpersonal Skills: Team-oriented with effective communication skills across all organizational levels.
  • Travel: Willingness to travel for customer meetings and operational requirements.


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