Job Details

A technology consulting firm seeks a Customer Care Specialist to enhance customer service for K-12 assessment programs. This remote role requires strong customer service and communication skills, with 3-5 years of experience in managing escalations. Candidates with educational technology backgrounds are preferred. Responsibilities include addressing customer inquiries promptly, handling escalated cases, and fostering relationships with stakeholders. The position requires adaptability and proficiency in Salesforce CRM and Microsoft Office.

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