Job Details

Guest Services
Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.
Responsibilities:
* Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
* Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
* Use reservation system and seating chart according to IPIC policies.
* Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
* Build a relationship that makes guests want to return.
* Use hospitable farewell techniques to say goodbye/thank you to every guest.
* Secure payments and process through the POS in a timely manner.
* If asked by Management, act as a peer mentor for new team member members.
Experience & Qualifications:
* Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
* Previous point of sale system experience is recommended.
* Ability to work collaboratively in a fast-paced work environment.
* Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
* Ability to work a variable schedule, including weekends, and shifts from morning through late night.
* Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.
Team Member Incentives:
* Flexible Scheduling
* Free Telemedicine
* Dental and Vision
* Free Movie Tickets
* Food & Beverage Discounts at all locations
* Discounts through Life Mart and Tickets At Work
* Career growth potential - advancement opportunities
* Team Member Recognition Programs - earn rewards
* Movie Screenings