Job Details

Description:

We are looking for Desktop Support Technician who will have strong and professional IT customer support skills, strong technical skills and the ability to exceed customer's expectations. This individual should be solution orientated, have a proactive attitude and be a self-starter.

Responsibilities:

This person shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.

Perform the desktop services in a manner that minimizes interruptions to Company's daily operations.

Perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.

LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only. Field Services Support shall not manage P1 tickets.

Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

• The supported devices are listed below: Desktops & laptops Apple Mac OS for remote connectivity (e.g., Citrix), where applicable Printer queue and break/fix coordination iOS devices Android devices, where applicable for Mobile Device Management Enterprise software part of Company's standard workplace image (desktop and laptop)