Job Details

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Company Vision & Core Values

Who we are shows up in everything we do. Even our quiet actions speak as loudly as the words we share. When we think about who our team is and what that feels like, the following core values come to mind: Warrior Spirit, Radical Self-Responsibility, Collaborator, Self-Starter, and Understanding. We have relentless drive, grit, and a desire to grow. We never quitand that mindset fuels our pride in doing hard things and pushing through challenges.

Our team members take full ownership of their outcomes the wins, the misses, and the lessons. We dont blame or deflectwe step up and stay present. Holding ourselves accountable to our team and ourselves is just something that we do. For us, alignment and connection are created through trust and collaboration. Our humor and humanity keep us grounded while we deliver excellence together. We dont wait to be told what to dowe go for it.

Our curiosity, proactiveness, and solution-oriented mindset push us to constantly improve our processes, products, services, and self. We truly seek to see and hear our teammates, clients, and community.

We believe the best outcomes come from empathy, clarity, and curiosity before action. When we think of an AlphaGraphics of West Houston team member, we think of a bad-ass who embraces their humanity with bravery and vulnerability.

Position Overview

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers to provide high-quality solutions that make life easier. Our tight-knit team in West Houston is actively seeking a Customer Service & Data Entry Specialist to join us full-time. This role is central to maintaining accurate records, entering and processing customer data, and ensuring that every detail meets company standards. Accuracy, speed, and a collaborative spirit are essential.

What We Expect of You

• Accurately input and maintain customer data, orders, and service information in company systems with high attention to detail.
• Serve as the primary internal representative of the organization, ensuring customer needs are met promptly and correctly.
• Communicate customer requirements clearly to the support team in accordance with company policies and procedures.
• Verify data for accuracy, completeness, and consistency before final processing or distribution.
• Respond to customer inquiries via phone, email, or in person regarding orders, invoices, or service requests.
• Determine and record charges for services requested, collect deposits or payments, and arrange for billing as needed.
• Collaborate with the team to continuously identify process improvements that enhance efficiency and customer satisfaction.

What You Bring to the Table

• 12 years of data entry or customer service experience (print industry experience preferred).
• Proven ability to enter data quickly and accurately while maintaining focus and precision.
• Experience with PrintSmith or other print management software a plus.
• Excellent written and verbal communication skills.
• Ownership mindset with the ability to take initiative and follow through.
• Strong problem-solving and critical thinking abilities.
• Team player who uplifts others, contributes positively to company culture, and maintains a sense of humor under pressure.

Apply today!