Job Details

Demi's Dog House is a boutique dog daycare, cage-free boarding, and grooming facility located between River Oaks and Midtown. We are looking for a full-time Pet Care Customer Service Rep to join our team. This position pays $14 – $18 per hour.

Aside from earning great pay, you can also enjoy the following benefits:

• Health, dental, and vision
• Flexible schedule
• Growth opportunities
• Employee discounts on services and retail items

WHAT'S YOUR DAY LIKE?

As a Pet Care Customer Service Rep, you will greet clients and their dogs, check them in and out, and help them with appointments for daycare, boarding, or grooming. You will answer phone calls, texts, and emails, and keep client and pet records up to date. You will also communicate with the staff over walkies to share information about the dogs and the facility. You will assist with daily tasks like cleaning, laundry, taking dogs out, leashing them for pickup, and helping in playrooms or grooming areas when needed. You will be active, hands-on, and involved in different parts of the business while keeping the front desk running smoothly.

WHO ARE WE?

Demi's Dog House is where every pup is treated like family. As Houston's boutique destination for pet daycare, boarding, and grooming, we offer personalized care that makes every pet and client feel special. Our team works in a lively, hands-on environment where dogs of all sizes can play, socialize, and relax in our indoor and outdoor spaces. Joining us means being part of a team that values compassion, attention to detail, and creating joyful experiences for every dog and client. Come be part of something truly rewarding-apply today!

WHAT'S NEEDED FROM PET CARE CUSTOMER SERVICE REP?

Schedule: This full-time position is flexible, and part-time hours of around 30 per week are also possible. Shifts vary within our business hours: 7:00 a.m. to 7:00 p.m. on weekdays and 9:00 a.m. to 5:00 p.m. on weekends. Weekday shifts include mornings (6:45 a.m.–1:30 p.m.), afternoons (1:00 p.m.–7:00 p.m.), or a double shift (6:45 a.m.–11:30 a.m. and 1:00 p.m.–7:00 p.m.). Some weekends and holidays will be scheduled on a rotating basis.

Requirements:

• 2+ years of front desk or administrative experience
• Ability to multitask and has a sense of urgency
• Upbeat, outgoing personality with strong communication skills
• Willingness to take part in cleaning, organizing, and hands-on tasks that support team operations

Some college, an associate's or bachelor's degree, and a valid driver's license are preferred (for occasional pet transport in emergencies). Experience in an animal-related industry, such as daycare, boarding, veterinary, or shelter, is also a plus. We encourage you to apply today and be our new Pet Care Customer Service Rep. Our mobile-friendly application makes it easy to submit your information!

Must have the ability to pass a background check.