Job Details

Customer Service Representative

Join our team as a Customer Service Representative at Morgan Cemetery Rd in Cleveland, United States. We're looking for a compassionate and dedicated individual to provide exceptional phone-based support to our clients during sensitive times.

Responsibilities include:

• Answering incoming calls professionally and empathetically, addressing client inquiries and concerns
• Providing information about cemetery services, plots, and memorial options
• Scheduling appointments for on-site visits and consultations
• Maintaining accurate records of client interactions and updating database information
• Collaborating with other departments to ensure client needs are met efficiently
• Handling sensitive situations with tact and compassion
• Assisting in general administrative tasks as needed

Qualifications include:

• Excellent verbal communication skills with a focus on phone etiquette
• Strong customer service orientation and empathy
• Ability to multitask and handle a high volume of calls
• Proficiency in basic computer applications and data entry
• Problem-solving skills to address client concerns effectively
• High school diploma or equivalent
• Previous customer service experience, preferably in a phone-based role
• Ability to work in a team-oriented environment
• Patience and emotional resilience when dealing with sensitive situations
• Knowledge of or willingness to learn about cemetery services and options

At Domino's, we are a brand of honesty, transparency, and accountability and we want exceptional people like you to join our team! We have continued to prove we "Put our People First" by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the "Power of Possible" to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.