Job Details

Build a customer-facing career with stability, structure, and advancement opportunities. Support essential services while developing in-demand skills within a large, established organization. This role offers consistent schedules, professional training, and exposure to enterprise-level operations.

Primary Services is actively recruiting for a Billing Customer Service Representative to support a large, well-established organization in the energy services sector. This position serves as the frontline contact for customer inquiries and plays a critical role in delivering accurate information and dependable support in a high-volume call center. As a Billing Customer Service Representative, you will contribute to customer satisfaction and operational efficiency while working within clearly defined processes and escalation paths.

Responsibilities

• Answer inbound calls and assist customers with account questions, billing inquiries, service information, and basic troubleshooting.
• Explain payment options, payment plans, and billing timelines to customers clearly and accurately.
• Document customer interactions, account updates, and actions taken within internal systems.
• Respond to basic inbox messages or support tickets with timely and accurate information.
• Follow established scripts, procedures, and compliance guidelines to ensure accuracy and consistency.
• Identify issues requiring escalation and route complex matters to Tier 2 support or supervisors.
• Maintain a professional, empathetic, and solutions-focused approach during all customer interactions.
• Support operational needs, including system-related tasks, required training, and special assignments.

Qualifications

• Customer service experience preferred, particularly in utilities, call centers, or high-volume service environments.
• English proficiency required; Spanish bilingual capability preferred.
• Familiarity with billing processes, account servicing, or regulated service environments preferred.
• Ability to navigate multiple systems while maintaining data accuracy and service quality.
• Working knowledge of Microsoft Office or similar business applications.
• Ability to learn and apply company policies, procedures, and system workflows.
• Experience handling customer inquiries related to billing, payments, or service issues preferred.