Job Details

Customer Service Representative II

Salary: $1,659.00 - $1,834.38 Biweekly

Location: 7411 Park Place, Houston, TX. 77087

Workdays & Hours: Mon Fri, 8:00 AM 5:00 PM* *Subject to Change

The incumbent will manage administrative tasks such as handling requests, meeting arrangements, preparing reports, updating housing and family details in the database, providing support, acting as a point of contact for clients, and maintaining a proper filing system for multiple grant records.

Description of Duties/Essential Functions:

• Handling routine administrative tasks, preparing reports, arranging meetings and serving as point of contact for internal and external clients.
• Entering applicants' information and maintaining database records, generating case numbers and assignment for inspections.
• Compiles and processes data to maintain routine reports, prepares periodic reports. Duties also include organizing and maintaining record keeping, researching and preparing simple reports.
• Answering phone calls, recording messages and disseminates to the appropriate party. Resolves client's questions refers questions with policy and procedure implications to supervisor.
• Organize and maintain physical record and proper case filing for multiple grants.
• Performs clerical duties as needed.
• Performs other duties as assigned.

Working Conditions:

There are no major sources of discomfort, i.e., essentially a normal office environment with acceptable lighting, temperature and air conditioning. The position occasionally requires stooping or bending. Occasionally very light lifting, such as three or four reams of paper (up to 20 pounds or equivalent weight) may be required.

Minimum Requirements:

Education Requirements: Requires a high school diploma or a GED.

Experience Requirements: Two (2) years of administrative or customer service related experience are required. Substitution: An Associate's degree may be substituted for up to two (2) years of experience.

Preferences:

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Experience working in Public Health and with the community.

Bilingual in English/Spanish preferred.

General Information:

Selection/Skills Tests Required: None

The selection process will involve application review and/or interview.

Safety Impact Position: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 15

Salary Information: Grants and Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred.

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Application Procedures:

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: or call 832-###-####. If you need special services or accommodations, call (832-###-####). (TTY 7-1-1) If you need login assistance or technical support call 855-###-####.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit

01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

02 What is your highest level of education completed?

03 Are you bilingual in English / Spanish? (Speak, read and write fluently)

04 Do you have experience in Community Outreach?

05 Are you a current employee and working at the Houston Health Department?

06 Do you have experience working in an office environment?

07 Do you have basic knowledge and experience in managing/updating databases? Please provide a brief.

08 Do you have experience communicating with the community? Provide brief.

09 How many years of experience do you have working administrative or customer service-related field?

Required Question