Job Details

C. Baldwin Hotel Job Overview

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doit's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Responsibilities

Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort. Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system. Handle guest inquiries, requests, and special arrangements with a keen attention to detail. Promote and upsell hotel services, amenities, and packages to enhance the guest experience. Maintain the front desk area's cleanliness and organization to reflect our luxury standards. Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly. Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions. Uphold security and privacy standards to ensure guest safety and confidentiality. Foster a friendly, professional, and luxury-oriented atmosphere for guests. Other duties on an as-needed basis.

Qualifications

Minimum of 6 months of front desk experience in a luxury hotel setting. Proficiency in using the OnQ/ PEP property management system. Exceptional interpersonal and communication skills. Strong problem-solving abilities and the ability to adapt in a fast-paced environment. Impeccable grooming and professional appearance. Flexibility to work various shifts, including evenings, weekends, and holidays. High school diploma or equivalent; hospitality or related degree preferred. Certification in hotel front desk operations is a plus.

Physical Demands

Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

Benefits

Comprehensive health and dental insurance. 401(k) retirement savings plan. Generous paid time off and holidays. Career advancement opportunities. Employee discounts on Hilton stays. Ongoing training and development programs. Tuition Reimbursement and much more!