Job Details

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.

Location: Houston, TX

Salary: $70,000-$80,000

Position Type: Direct Hire

Responsibilities:

• Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
• Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
• Track and follow up on pending information or documentation to keep projects and orders moving forward.
• Prioritize workload and respond quickly to changing demands or urgent requests.
• Provide excellent customer service and maintain strong relationships with clients.
• Maintain detailed records and ensure all systems are updated accurately.
• Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.

Requirements:

• Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
• Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
• Strong communication and problem-solving skills; able to think quickly and adapt.
• Experience with project management or coordinating multiple moving parts preferred.
• Industry experience in chemicals or chemical sales support is a plus but not required.
• Proficient in Microsoft Office and ERP/order management systems.
• Must be able to work fully on site and collaborate closely with team members across departments.