Job Details

Call Center Representative

Minivasive Pain and Orthopedics is looking for a Call Center Representative to join our team! The Call Center Representative is responsible for providing excellent customer service. This includes answering and transferring incoming calls, resolving patient inquiries and concerns.

Essential Functions:

• Answer high volume of incoming calls professionally and courteously. (about 100 calls a day)
• Direct/transfer calls to the appropriate department.
• Triage incoming phone calls.
• Respond to emails that arrive using our general office email address.
• Resolve patient inquiries and concerns in a timely and efficient manner.
• Maintain accurate records and documentation of all interactions.
• Process patient payments and collect co-payments.
• Adhere to all HIPAA regulations and company policies.

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.
• Ability to answer high volume of calls professionally and courteously.
• Strong organizational and time management skills.
• Knowledge of medical terminology.
• Knowledge of ECW or other EMR systems.
• Knowledge of Microsoft teams ability to correspond with company departments to assist callers.
• Ability to work independently and as part of a team.

Education and Experience:

• High school diploma or GED.
• Valid Texas Drivers License.

Benefits Offered:

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• PTO + Holidays

Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence. Compensation to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.