Job Details

Job Title

Field Service Technician Toner Production Equipment

Job Description

The Field Service Technician Toner Production Equipment will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.

The preferred location for this position is Houston, TX.

Responsibilities

Provide on-site support installations and service repair to customers in North America

Provide solutions to complex service issues

Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues

Develop strong working relationships with customers

Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements

Complete and submit service activity information and paperwork timely to the appropriate group/department

Monitor and manage the return of all parts

Manage and complete all Preventative Maintenance requirements

Attend training classes (locations throughout the world), to stay current on both new and existing products

Weekend work and overtime required as needed for installations, service calls and training

Provide technical support and direction to technicians leading to the resolution of escalated service issues

Conduct technical training classes as needed for technicians

Provide sales assistance in demos and/or customer visits as needed

Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

Communicate technical issues to the Technical Service Manager and technical support group

Perform related duties as assigned by manager

Travel 60-70%

Required Skills/Education

High School diploma or GED equivalent

Two-year electronics or mechanical engineering degree or equivalent in field experience

5 or more years of field service experience with toner-based production equipment

Extensive knowledge in electronics and mechanical operation

Outstanding customer service

Computer skills with emphasis on operating systems and hardware.

Requires a valid state driver's license (Real ID compliant), and passport

Must be able to do extensive traveling

Working knowledge of Microsoft applications

Possess necessary skills/attributes to include excellent communication skills (both verbal and written)

Salary and Benefits

Up to $38/hr depending on experience

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (...@fujifilm.com).