Job Details

E-Commerce Assistant

Reporting to the E-commerce Manager, the E-commerce Associate will play a key role in supporting the execution and optimization of the company's digital strategy. This highly organized and detail-oriented team member will help manage day-to-day site functionality and implement new features, troubleshoot issues, and contribute to the growth of high-impact e-commerce programs aimed at driving revenue and elevating the customer experience.

The ideal candidate is proactive, collaborative, and digitally savvywith a passion for clean beauty and a desire to grow in a fast-paced, high-growth environment. They will support both ongoing operations and strategic initiatives across DTC and third-party platforms.

Website Operations & Content Management:

• Manage day-to-day website operations to ensure alignment with the DTC marketing calendar, including timely updates for product launches, promotional campaigns, and seasonal refreshes.
• Implement all Shopify content updates, including new product listings, pre-launch pages, upsell SKUs, GWPs, and homepage changes.
• Run QA testing for all site updates and conduct regular accessibility audits to ensure accuracy, functionality, compliance, and performance.
• Assist in the launch of new e-commerce initiatives, platform integrations, and performance optimization tools.
• Help maintain project plans that contribute to ongoing conversion and AOV improvements through testing and rollout support.

Promotions & Campaign Execution

• Implement and test sitewide promotions, gift-with-purchase offers, upsell SKUs, and campaign assets across the website and digital channels.
• Coordinate with the Creative team to submit and manage requests for website assets that support promotional efforts.

Channel & Platform Management

• Execute day-to-day management of e-commerce platforms and the Affiliate Program.
• Optimize listings, campaign participation, and merchandising to support growth and ensure consistency across channels per direction from the e-commerce manager.
• Partner with the e-commerce manager and any agencies to ensure campaign alignment.

Affiliate & Partnership Support

• Support the Affiliate Program through daily execution tasks, including managing editor orders, discount code approvals, and monthly reporting reviews.
• Collaborate with our affiliate agency and internal teams to ensure campaign alignment.

Performance Monitoring & Reporting

• Maintain performance trackers that assist with monitoring KPIs such as conversion rate, sessions, and AOV.
• Prepare reporting for the e-commerce manager review and surface any immediate anomalies or trends to the e-commerce manager for further investigation.
• Assist the e-Commerce Manager in building documentation and SOPs to support scalable, repeatable digital workflows.

Technology & Development Coordination

• Serve as the point of contact for our development agency, managing the ticketing system, prioritization, and QA of site enhancements and bug fixes.
• Maintain internal documentation and project management boards related to development projects and timelines.

Cross-Functional Coordination & Support

• Partner with Customer Experience and Operations teams to resolve issues related to customer orders, fulfillment, or product visibility.
• Act as a key liaison for e-commerce-related troubleshooting and cross-functional alignment.