Job Details

Barista

The Barista provides exceptional customer service while making hand-crafted, quality beverages.

Candidate Profile

Experience

High school diploma or equivalent; previous customer related experience strongly preferred.

Job Essentials

Greet customers, take orders, and serve hot and cold beverages such as coffee, espresso, cappuccino, cafe latte, tea, chai, fruit blend drinks, etc. by adhering to recipe and presentation standards while considering customer specifications.

Maintain good customer relations and speedy delivery of all beverages and food items.

Arrange coffee bar/cart supplies and cups/mugs to make attractive displays.

Maintain bar/cart area in a neat and sanitary manner.

Clean coffee machines, coffee shop areas, restrooms, and preparation areas.

Record all sales, collect money, operate a cash register, and follow all cash-handling procedures as required.

Anticipate customer and store needs by constantly evaluating environment and customers for cues.

Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the "Make it Right" established guidelines.

Follow health, safety, and sanitation guidelines for all products.

Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Reports all accidents and injuries in a timely manner.

Follow proper hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water, debris, or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively.

Perform any other job-related duties as assigned.

Other

Ability to read, speak, and understand the English language in order to communicate with guests in order to meet guests' requests.

Working knowledge of food preparation, sanitation, standards, and inventory control systems.

Ability to prioritize, organize, and follow up.

Starbucks Baristas will be required to be certified.

Working knowledge of basic food-handling skills.

Strong attention to detail, organizational skills, and commitment to cleanliness.

Knowledge of equipment and how to maintain it.

Ability to establish and maintain effective working relationships with associates and guests.

Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with attendance rules and be available to work on a regular basis; able to work varied shifts, including weekdays evenings, weekends, and holidays.