Job Details

Now Hiring: 3 Non-Bilingual Call Center Representatives
On behalf of our client—a growing company in the utility services industry—we are seeking three dependable and motivated Call Center Representatives to join their customer service team. This temp-to-hire opportunity offers a path to long-term employment, competitive pay, and a hybrid work schedule in a supportive, team-oriented environment.

Job: Call Center Representative (Non-Bilingual)
Location: Hybrid – Katy, TX 77449 or Pinehurst, TX 77362
Employment Type: Full-Time | Temp-to-Hire
Pay Rate: $19.57/hr + potential overtime during peak periods/month-end
Industry: Utility Services / Customer Service

Hybrid Work Schedule:

• Remote: Mondays & Fridays (must have strong home Wi-Fi; equipment provided)

• On-Site: Tuesdays–Thursdays at the Katy, TX office or Pinehurst/Magnolia, TX office, depending on space availability

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Key Responsibilities:

• Handle high-volume inbound/outbound calls from utility customers

• Assist with billing inquiries, account updates, and general service questions

• Document customer interactions and update records accurately

• De-escalate concerns and provide resolutions with professionalism

• Navigate internal systems to resolve and escalate service issues as needed

• Meet performance and quality benchmarks consistently

Ideal Candidate Qualifications:

• Proficient in English

• 2–3 years of customer service experience (call center or utilities background preferred)

• Strong communication and interpersonal skills

• Comfortable navigating multiple software platforms

• Proficient with Microsoft Word, Excel, and Outlook

• Detail-oriented, organized, and able to multitask in a fast-paced environment

• Must have reliable transportation for in-office days

• Willingness to work occasional overtime, especially during month-end

• Flexibility to report to Katy or Pinehurst/Magnolia, TX office based on space

Why Apply?
This is your chance to step into a stable, long-term role with growth potential in a dynamic industry. If you're passionate about customer service and ready to support a vital utility provider, apply today to be considered for this exciting opportunity with our client!

Pay Details: $19.00 to $19.57 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance