Job Details

Description

Do you thrive in chaos, thrive on speed, and hate inefficiency with a passion?

Are you the one who steps in, cleans it up, and gets it done-before anyone else even knows there was a problem? Do you bring relentless energy, radical clarity, and a play-to-win mindset that gets people aligned and charging in the right direction? Do you live in the data but aren't afraid to call the shot when instinct kicks in? Do you shut down pointless meetings, cut the fluff, and keep people focused on what actually matters?

If this sounds like you, then we need to talk...

Frazer, a leading builder of emergency medical vehicles, is currently seeking a Sales Operations Manager to join our team. The Sales Operations Manager at Frazer reports to the Director of Sales Operations, and is responsible for overseeing the sales operations support team, ensuring optimal performance, process excellence, and alignment with company strategy. This role manages a sales budget, leads process documentation and improvement, maintains CRM and CPQ system integrity, and drives team development. The Sales Operations Manager fosters a culture of accountability, collaboration, and continuous improvement, while supporting cross-functional initiatives and reinforcing company values.

What Does a Week in the Life of the Sales Operations Manager Look Like?
Sales & Marketing Operations

1. Oversees day-to-day operations of the sales operations team, including resource allocation and workflow management.
   
   1. Sales Operations Team consists of Sales Engineers, Sales Ops Specialists, Used Vehicle Fleet Administrator and Transportation Specialist, Billing and Invoicing Coordinators and Sales Administrative Coordinator.
2. Ensures sales processes are clearly documented, communicated, and followed.
3. Tracks pipeline health, maintains CRM data accuracy, and ensures timely updates to dashboards and performance reports.
4. Oversees pre-order, pre-production, and post-production sales processes.
5. Provides quoting tools, spec sheets, pricing calculators, and maintains all pricing lists (module, chassis, options, co-op).
6. Maintains accuracy, usability, and data integrity across CPQ and CRM systems.
7. Maintains an online dealer resource library or portal and provides dealers with sales tools and materials.
8. Coordinates with accounting and customers to facilitate timely customer payments and manage cash flow forecasts.
9. Ensures business licenses are maintained in all applicable states.
10. Creates, manages, and updates the sales operations budget quarterly.
11. Assists in developing and executing sales incentive and commission programs.
12. Oversees ordering of customer specific and stock chassis to ensure accurate on time delivery.

Team Leadership & Development

1. Leads, coaches, and mentors the Sales Operations team, including conducting regular one-on-one and skip-level meetings.
2. Conducts annual performance reviews, delivers structured feedback, and develops individual growth plans.
3. Monitors and reports on team member promotability; identify and develop high-potential employees.
4. Recognizes top performance, celebrates wins, and addresses underperformance or issues as needed.
5. Oversees hiring, onboarding, and training of new team members.
6. Establishes and executes training programs, including bi-monthly sales and marketing training sessions and CRM/CPQ tool training.
7. Supports leadership development and professional growth opportunities for team members.

Process Improvement & Data Governance

1. Leads after-action reviews to identify lessons learned and enhance workflows.
2. Defines and maintains system roles, permissions, and data governance practices (naming, structure, visibility).
3. Maintains data accuracy and cleanup protocols for contacts, leads, and accounts.
4. Collects feedback on tools, updates processes accordingly, and creates help guides, documentation, and video walk-throughs.
5. Stays current on technology trends to improve system performance and recommend enhancements.

Collaboration & Communication

1. Collaborates with sales leadership to develop short, mid, and long-term team goals.
2. Works cross-functionally with Engineering, Accounting, Service, Operations and Marketing to ensure alignment and support.
3. Aligns sales materials and messaging with current strategy; collaborate with marketing to refresh materials regularly.
4. Develops a formal process for Director involvement in escalations.
5. Supports internal communication efforts (newsletters, team huddles, etc.) and promotes participation in company events and culture-building activities.
6. Maintains various Frazer price lists not limited to module pricing, chassis pricing, options pricing, co-op pricing.

Customer & Dealer Support

1. Responds to customer inquiries, requests, or complaints, providing information as needed.
2. Monitors and improves customer satisfaction (Net Promoter Score).
3. Attends customer/prospect meetings, lunches, dinners, and other sales-related activities as needed.
4. Responsible for identifying, preparing, submitting, reviewing, and executing multi-year co-op purchasing contracts.

Secondary Duties

1. Submits timely expense reports and log time accurately.?
2. Approves weekly digital time sheets and department time off requests.
3. Maintains compliance with all Frazer safety programs and internal procedures.?
4. Takes initiative to recommend policy/process improvements that enhance productivity or customer experience.?
5. Remains flexible to assist with any duties assigned by leadership as business needs evolve.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this role. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience:

• Minimum three years of experience in Sales Operations Management.
• Minimum three years experience in a leadership role leading teams of 5 or more.
• Effective use of Google suite, or similar (Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets).
• Excellent spreadsheet, query, analytics, and reporting skills
• Bachelor's Degree or equivalent work experience is required.
• Ability to pass a background check and an observed drug test.
• Clean driving record and ability to be added to the company insurance.
• Reliable form of transportation and vehicle insurance.

Preferred Education and Experience:

• Previous proven track and experience selling to municipal governments
• Fire/EMS background.
• Familiarity with sales & marketing strategies "They ask, you Answer" and "Challenger Sale".

What's it like to be a part of the Frazer Family?

Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.

What Kind of Employees Thrive at Frazer?

Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.

Safety & Drug Policy

Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.

To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can't pass it, we're not the place for you.

A True Culture

Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!

Employee Driven Benefits

At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Ten paid company holidays and ability to take time off during company shut down from Christmas to New Year's Day!
• Self-serve micromarket on site for lunch and snack choices
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

How Performance is Evaluated

Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.

Software Knowledge

Also, here are a few software packages that the Sales Operations Manager would eventually need to be versed in. Don't worry . . . we expect some on-the-job training.

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)

Oh, and $alary

Of course, we didn't forget salary... Frazer offers competitive pay and this role will start with a salary between $104,000 - $121,000.00 annually depending on education, certifications, and experience.

Work Schedule

The Sales Operations Manager will work Monday - Thursday 7:00 AM - 4:30 PM, Friday 7:00 AM - 11:00 AM. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.

Application Process

If this sounds like a great opportunity to you, visit our website to complete the following steps:

1. Online application
2. Resume and optional cover letter
3. Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
4. WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you!