Job Details

Universal Kid's Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks.

Job Summary

Oversees all Attractions, Entrance Operations, Wardrobe & Costuming, Park Services and Entertainment teams at Universal Kids Resort. Manages leadership responsible for day-to-day park operational functions. Establishes and oversees the planning and execution of annual accountabilities and objectives for the division while regularly partnering with other Universal Kids Resort departments and across Universal Destinations & Experiences (UDX) compliance and Operations teams as well as alignment with UDX policies and procedures. Oversees all Guest Satisfaction (GSAT), Team Member Satisfaction (TSAT), safety, and financial aspects of Operations.

Job Responsibilities

• Manages and directs daily operation of the business through division management team with a focus on staffing, revenue and margin generation, controls and performance. Drives the development of management team through formal and informal training and role modeling. Develops Team Member Satisfaction (TSAT) action plans and implements. Provides leadership, coaching, and mentoring to achieve maximum results and empower the management team to drive and make decisions. Creates a culture that is supportive and respectful to support a positive environment. Partners with Human Resources to manage concerns and issues in a timely manner and to resolution.
• Responsible for the overall Guest and Team Member experience, communication of goals and expectations, and ensuring operating and safety standards are maintained. Interacts with Team Members, guests and key partners, monitors equipment and infrastructure needs, generates growth and efficiency objectives and plans. Responsible for adherence and interaction with applicable regulatory agencies and requirements.
• Develops and leads vigorous efforts to achieve or exceed budgeted financial goals. Consistently analyzes financial performance and adjusts the operation as necessary, responding reasonably to existing conditions while controlling costs. Develops and drives planning of new business opportunities, focusing on trends and changes in the market. Develops and manages 3rd party concessionaire opportunities, where applicable. Directs budgeting process and daily management of budgets, analyzing fluctuations in business units and instituting changes/enhancements as necessary. Partners across Universal Kids Resort and Universal Destinations & Experiences (UDX) to create synergies for company goals and increased revenues. Develops long-range capital plans and manages annual capital requests. Provides leadership and strategic oversight for initiative management, ensuring on-time/on-budget development and implementation.
• Partners and collaborates closely with Operational Alignment and Compliance, Technical Services, Revenue Operations and Safety & Security to identify efficiencies, optimize the guest experience and ensure operational readiness. Monitors industry trends and ensures compliance with Universal Destinations & Experiences (UDX) and ASTM standards. Creates standards, procedures and accountability metrics for operation, training and safety. Leads the strategy for Entertainment to ensure attractiveness and quality of offerings.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

• Supervises an Exempt team.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Knowledge of NAARSO or AIMS Certification preferred. Basic knowledge of ASTM, ADA, and OSHA standards preferred.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

• Bachelor's degree from a four-year college or university in Communications, Business Administration or Hospitality preferred.

• 10+ years theme park operations experience with 3 or more years leadership experience required; or equivalent combination of education and experience.