Job Details

**Job Title:** Call Center Representative/Help Desk Support Remote Work From Home **Job Type:** Full-Time **Location:** Houston, TX **Salary Range:** $39.00 to $52.00 per hour **Job Overview:** We are seeking a Call Center Representative/Help Desk Support, that will be responsible for answering incoming calls, troubleshooting technical issues, and providing solutions to customer inquiries. This role will be a remote work from home position, providing support to our customers in the Houston area.**Responsibilities:** - Answer incoming calls and respond to customer inquiries - Troubleshoot technical issues and provide solutions to customers - Assist customers with product information and troubleshooting - Document all customer interactions and follow up as needed - Collaborate with team members to ensure customer satisfaction **Requirements:** - High school diploma or equivalent - Proven experience in a call center or help desk support role - Excellent communication skills - Strong problem-solving abilities - Ability to work independently in a remote setting - Proficiency in Microsoft Office and CRM software Please note that, in compliance with the Texas Fair Chance Hiring Law, we are not allowed to inquire about criminal backgrounds during the hiring process. If you are passionate about providing excellent customer service and have a knack for troubleshooting technical issues, we encourage you to apply for this exciting opportunity to join our team at Amgen Inc.
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